Privacy Policy & Terms of Service

1. Acceptance of Terms

By accessing our websites, communities, or purchasing any product or membership, you agree to these Terms of Service. "Gym Mentor", "we", or "us" means Gym Mentor Pty Ltd. "You" means the customer, member, or user.

These terms cover our services, including: AI automation and integrations, CRM setup, chatbots and voice AI agents via MentorAI, marketing strategy and copywriting, online courses and challenge programs, the Gym Mentor Member (free) and Premium Membership/VIP (paid) tiers, and access to our communities and resources.

2. Memberships and Benefits

• Gym Mentor Member (free): access to the community space, standard templates, selected trainings, live session invites when applicable.
• Premium Membership/VIP (paid): access to premium trainings, funnels and templates, live coaching calls, support, ticketing, resource library, and other benefits described at checkout. Inclusions may change over time. Where we materially reduce inclusions during a current billing cycle, we will notify you in advance and you may cancel before the next renewal.

3. MentorAI Subscription Terms (if purchased)

• 7 day free trial with full access
• After the trial, a 1 month minimum term applies
• Pricing: USD $150 per month plus usage charges (currently $0.27 per calling minute and $0.02 per workflow execution, or as shown at checkout)
• Early termination requires payment of remaining 1 months in the term
• You authorise recurring billing to your nominated payment method

4. Payments, Billing, and Refunds

• Prices are shown in USD unless stated otherwise
• Memberships are billed monthly or annually as selected and renew until cancelled
• Setup fees and one-time payments are non-refundable unless we state otherwise in writing
• For memberships: cancel anytime with 30 days written notice before your next billing date. Cancellation takes effect at the end of the current paid period. No pro-rata refunds for partial periods.
• For MentorAI: the 1 month term and early termination rule in Section 3 applies

5. Client Responsibilities

You will provide timely access to information, accounts, and assets we need to deliver services, and promptly review and approve deliverables. You will not misuse or resell our proprietary materials without written permission.

6. Community Guidelines

Be respectful, constructive, and lawful. No harassment, hate speech, illegal or infringing content, or unsolicited promotion. We may moderate content and suspend or remove members for breaches without refund where serious misconduct occurs.

7. Intellectual Property

All materials we create, including training, templates, automations, scripts, and strategy, remain our intellectual property. We grant you a non-exclusive, non-transferable licence to use those materials within your business while your membership is current or under a separate licence stated in an order form.

8. Results Disclaimer

We do not guarantee specific outcomes including revenue, lead volume, cost per lead, or fitness results. Results depend on your offers, market, execution, compliance with platform rules, and third-party systems.

9. Platform and Third Party Services

We use third-party providers such as GoHighLevel, Twilio, Zapier, Circle, Meta, Google, and others. Their terms and acceptable use policies apply. We are not liable for outages, changes, or limits imposed by third parties.

10. Communications and Consents

You authorise us to send you transactional and service messages related to your account, orders, or support. Marketing messages by email or SMS require your consent as set out in the Privacy Policy and Opt-in Terms.

We will only send SMS where you have separately agreed by ticking a consent checkbox. Consent is not a condition of purchase and message frequency may vary.

11. Termination and Suspension

We may suspend or terminate services or membership for non-payment, breach of these terms, unlawful conduct, or platform abuse. Cancellation follows Section 4 for memberships, Section 3 for MentorAI.

12. Governing Law and Disputes

These terms are governed by the laws of Queensland, Australia. Parties submit to the non-exclusive jurisdiction of the courts of Queensland. For US customers, claims must first go through good faith negotiation for 30 days before either party commences proceedings.

13. Contact

[email protected]

14. SMS Program Terms

By opting in to the Gym Mentor SMS program, you agree to receive recurring marketing and transactional text messages at the mobile number provided. Consent is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel, HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Program available in Australia and the United States.

Numbers used for opt-in:

• USA: +1 562 837 0316
• Australia: +61 483 912 094